Managed IT Support Provider Or In-House IT Support Team?

How do you go about dealing with IT matters in your company? Do you rely on the skills of in-house experts? Are you satisfied with the way things are going?

If you are aren’t happy with the IT support you are getting, you should consider one of two options: hire new in-house experts or outsource your IT matters to a managed IT support provider. Which one is better? Let’s take a look at the pros and cons of each solution.

Managed IT Support Provider Pros

Managed IT support is an easy way to get access to the best experts in the field.

1. Cost Efficiency

You can hire managed IT support services only when you need them. So instead of paying salary to an in-house expert, you can settle for a fixed contract price or hourly payments. This option is highly budget-friendly, especially for small business.

2. Variety of Experts

By working with an IT company, you get access to numerous experts. Regardless of the problem you are facing, you are likely to work with a person, who has had experience with similar projects. These professionals don’t need to spend time on research or training to get the job done.

3. Time-Saving

Since the professionals are ready to get to work immediately and have the necessary equipment at hand, you can save time.

According to Dallas IT support experts from Morgan Systems, a big number of IT problems can be solved remotely, so you can get assistance ASAP. Meanwhile, your in-house IT experts can focus on tasks that are more important.

4. Predictability

With a fixed rate for managed IT services, you can be sure you are getting all the necessary tasks done without incurring extra expenses. This can help you plan the company’s budget.

5. Faster Implementation

Experts from IT companies are staying on top of their game by following the latest technology trends. They can offer valuable advice about company growth or scaling to help you stay ahead of the completion.

Managed IT Support Provider Cons

Outsourcing your IT tasks comes with a few disadvantages as well.

1. Risks

When you are outsourcing your tasks to another company, you are always taking a risk. The only way to minimize it is to check the company’s credentials carefully.

2. Downtime

If none of the specialists is available at the time you experience a problem, you may not get help immediately. However, this problem can be solved by discussing a response time when signing a contract.

3. Security Issues

When you are handing your information over to the third party, you must be 100% sure that it has excellent security protocols. Otherwise, you are risking security breaches.

In-House Support Team Pros

Having an in-house expert readily available to deal solely with your tasks seems appealing, doesn’t it?

1. Full Control

When you have in-house experts working on a task in your office, you have full control of their actions. The project manager simply has to assign work to the right people and see that the deadlines are met.

If you are hiring in-house experts for software development, you can see how the process is going on a daily basis and make changes ASAP.

2. Regular Presence

Having an expert in the office at all times allows you to fix issues immediately. You don’t have to wait for a professional to come to your location. Even the smallest problem can lead to downtime. When it occurs, it’s unfortunate to wait for a specialist to arrive. Each minute could count.

3. Personalization

If IT specialists are part of your staff, they are focused on the problems within your company and nothing else. If you are planning to change the software, move to another office or relocate information to a cloud, your IT experts will spend all of their work time researching the matter.

An in-house IT specialist knows all the ins and outs of your business. When you need IT services, these experts don’t have to spend time learning your needs. They already know them.

In-House Support Team Cons

Hiring in-house experts comes with a few disadvantages that require careful consideration.

1. Cost

Hiring full-time experts means giving them a salary and benefits the rest of your staff is getting. This may be too much to handle for small companies. Different projects require different expertise, so you may end up hiring more than 5 or 10 people to get the job done.

2. Training

When you hire in-house experts, they have a certain area of expertise. If you suddenly need them to deal with something beyond it, the team will require time to research and train before getting the job done. This may be too time-consuming.

3. Responsibility

With in-house experts, development and quality control are solely your responsibility. If something goes wrong, you need to fix it on your own.  


Choosing managed IT services over an in-house team depends on your current needs and financial situation. Ideally, you should have in-house experts dealing with minor everyday problems and system maintenance. You can outsource tough projects, which require special expertise, to managed IT support providers.  


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